Exclusive: Sarah Lacy’s New Chapter On Twitter From Once You’re Lucky, Twice You’re Good Paperback Version
Last year Sarah Lacy’s ( now a TechCrunch editor) book, Once You’re Lucky, Twice You’re Good came out in hardcover . Here’s an interview we did with Lacy about the book in May 2008. The paperback version of the book was just released ( buy it here ). The book includes a new chapter titled “The Fail Whale” that’s all about Twitter. The chapter begins with a discussion of the infamous Fail Whale , the image that Twitter put up when the service was down. CEO Evan Williams told Sarah “I hate that fucking whale”: Twitter’s unreliability had stretched nearly a year by that summer, getting worse by the month. The site could be down for hours a day, for days at a time. Twitter users were getting impatient. People had started to rely on the system as a sort of personal news feed, a way of connecting with friends, and a tool for tracking events. When it went down, people flew into a rage. It only made them angrier that Twitter’s staff wasn’t saying much of anything about why the outages were occurring or when they would end. The Twitter team wasn’t trying to be obtuse; they just didn’t know what to say. They were just as stumped. The Fail Whale was …
Originally posted here….
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